Testimonials

THE TAURI GROUP, LLC

To Whom it may concern,

Fastech Business Solutions came highly recommended to the Tauri Group from Archives One (Previously Records Management), in Springfield, Virginia.

My original telephone meeting with Kevin Raynor of Fastech was pleasant and informative, and he provided me with the best quote for services that I had received up to that time. Their “Can-do” attitude subsequently led to our purchasing a used copy machine from them.

Everyone that I have dealt with at Fastech has been very professional and couteous. Whenever I have required service on our Canon copier, they have always responded quickly. The thoroughness with which they provide support is unmatched! The Tauri Group’s relationship with fastech has been most rewarding, and we look forward to continuing that relationship in the future.

Sincerely,

Linda M. Browne
Office Manager and Facility Security Officer
The Tauri Group, LLC

BETTER HOMES REALTY

Dear Bernie,

I wanted to take this opportunity to express my thanks and those of our agents for our new Canon 9000S Fax. It works just as you said it would (if not better) and is a refreshing change from our old machine. Delivery and set up was prompt and on the date you promised. Your company has always responded quickly to our requests for service. This is exactly the level of service that we have grown accustomed to since your firm began servicing our copier earlier this year. Thank you again and keep up the good work!

Sincerely,

Alan Plisko
Broker/Manager
Better Homes Realty, Inc.
McLean, VA

SHEPARD GATE CHURCH

To Whom It May Concern,

I highly recommend Fastech Business Solutions, Inc. to you. Last year the company advised us to consider purchasing a remanufactured Canon ImageRunner 400 copier rather than a new model. They assured us that it would meet all our needs, save us many thousands of dollars, and that Fastech would provide timely support. We were not disappointed. The staff at Fastech has honored their word in every way. The recommended equipment has far exceeded my expectations and made our work much faster and easier. The staff members are personable to work with, knowledgeable, and can be trusted to give good advice. They have sought to meet our needs not just sell us equipment, and the maintenance agreement they offered us has been very competitive with that offered by other companies. Although our church is a small client, we have been serviced with excellence. Tech support has been readily and quickly available, even late on a Friday afternoon or a Saturday morning. Also the staff has been very patient with us as we become more up-to-date technically and has been willing to answer numerous questions. I recommend Fastech to you without any reservations.
Please call me at (703) 961-1040 if you have any questions.

Sincerely Yours,

Carol Borreson
Shepard Gate Church
Chantilly, VA

SUMMIT BUSINESS CENTER

To Whom It May Concern,

We have used Fastech for several years for our copier repair. As a business center in a very large hotel (The Washington Hilton), it is imperative that our machines run well, and with very little downtime.
We also rent machines to clients and again, the machines must be running well. Fastech has always been easy to reach, prompt and thorough. After using Fastech for a year, I entered into a service agreement with some trepidation from past experience with another company, but to my relief, we have found the service to be outstanding with no cut corners. Please feel free to contact me with any concerns at (202)232-0416.

Sincerely,

Peter M. Horton
President
Summit Business Center, Inc.
Washington, D.C.

THE KOMIO GROUP

Dear Kevin,

We have been enjoying the Canon NP6230 that you rebuilt and delivered to us about a month ago. It works so smoothly and I have particularly liked the collating feature and the two-sided to two-sided copying that this machine just takes in stride. Even when the very rare paper jam has occurred, getting the faulty sheet out of the paper path has been a snap.
It has been so nice not to have to jam my hands into little hot corners in this machine to retrieve a crumpled sheet of paper. And I love the capacity of the bottom drawer which can hold 3 reams of paper! Plus the rebuilt machine is just a fraction of the cost of a new one. And one other thing. As the main steward of our office machines, I have also appreciated the good service we have received over the year that I have been here. When servicing our old Sharp 2022 in the past, the technicians have been helpful in explaining the service they were doing and giving me tips on how to best take care of the machine myself. Considering how most of our calls over time have been because of problems with our former machine, I thought it only fair to tell you how well this rebuilt machine performs now. We in the office really appreciate that.

Sincerely,

Rob Walty
Administrative Asst.
The Komlo Group

VIA, INC

Dear Mr. Steeves,

Your vast knowledge of product and skills in technology is much appreciated. However, what prompted the writing of this letter is really the unique quality of your services. As we see it, this is what really sets you far apart from other copier, printer or technology companies. The suggestions you made and work you did regarding the usage and rearrangement of existing equipment in our office, not only saves us lots of money, but allows for a much more efficient use of our employees’ time. Again, thank you so much for taking the time to treat us as special customers with unique technology needs, and for helping us to achieve our goals in the most economical way.

Sincerely,
Virginia A. Mylks
CLU President

PS: Please feel free to use this as a letter of referral with any of your potential clients.

WOODSIDE UNITED METHODIST CHURCH

Dear Mr. White,

It is a wonderful thing to have a business relationship not based on the “used car dealer” scenario. I consider myself fortunate to have walked into an existing relationship between your company and the church. When a part fails and the quality of photocopies is not up to its normally high standards – a simple telephone call to your office resolves whatever is not perfect. I appreciate the cordiality of the professional technicians on your staff who really know their business, the speed of their response time when I have a need for service, the quality of their workmanship, and their patience as I try to explain or show them what needs their attention. But there is more. With the help of your staff, we have been able to maximize our production needs while minimizing cost per copy. Our toner needs have always been met – even if once or twice I forgot to call for additional toners and ran out – and one of your technicians made a special trip our office just to ensure that my needs would be met. I especially appreciated your willingness to give up part of a Saturday to provide training when we upgraded our machine and I had things to learn about special features and capabilities of the new machine. That meant none of normal working time and no office time was impacted. We tend to go through life expecting everything to work perfectly and everyone to be at our beckoned call. Your equipment, and your professional technicians come as close to meeting and exceeding such expectations as I hope to find. Please make sure your staff knows I do appreciate their efforts. I am purposely not naming those I know best, for fear of missing someone, We look forward to a long and fruitful extension to the relationship we now enjoy and have come to expect. We simply say NO when a competitor calls.

Sincerely and with thanks,
Richard T. Roher, Administrator
Woodside United Methodist Church
Silver Spring, MD